Phone: +49 (0)421 591355
Fax: +49 (0)421 5979713
Customers from Europe and the rest of world except for USA/Canada/Latin America (see below) are invited to place their orders via mail, phone, fax, online, or e-mail directly with our headquarters in Germany or with the local Biolog distributor.
Outside the EU VAT will not be charged. Customers from EU countries are requested to provide their institution's European tax registration number along with their order.
Shipping of your order will be prepared as soon as possible. Unless otherwise instructed, items requiring refrigeration may not be shipped on Thursday or Friday to avoid weekend storage under unsuitable conditions. Our terms of delivery are EXW Bremen. If required, shipping charges will be prepaid and added to the invoice. We would be happy to use your shipping account number for courier deliveries, so please feel free to provide your account number along with your order.
Payment terms are thirty (30) days net from date of invoice. Payment should be made by (SEPA) bank transfer to our bank account. Bank details are given on the invoice. All duties, taxes and bank charges are for the purchaser’s account. Prepayment may be required at our discretion.
Customers from the US, Canada or from Latin America will be served by Biolog'S US distributor AXXORA, LLC, Farmingdale, NY. When ordering online in Biolog's e-shop, your order will be sent directly to AXXORA, LLC. When in stock, products will usually ship FedEx overnight either at ambient temperature or, if required, on dry ice. If you prefer to provide your own shipping account number, a corresponding handling fee may be charged. Otherwise, shipping charges will be prepaid and added to the invoice. Please note that some customers may be subject to Sales tax. When placing your order online, prices shown in your shopping cart do not include Sales tax. Please contact AXXORA, LLC for this information before placing your order. Standard payment terms are net thirty (30) days. Payment must be made in U.S. Dollars (US$) either by check or by remittance. Checks should be made payable to AXXORA, LLC.